The image below shows an iPro machine:
Often caused by:
- Not enough clear space around the machine
- Blocked air vents
- Blocked condenser
Quick checks:
Check there is enough air circulation around the machine - at least 40cm each side
Check the side and rear air vents are not blocked
Check the condenser is clear of dust
Check the cooling fan is working, place a piece of paper or napkin to left hand side panel, paper should be sucked to the panel surface
Pro Tips
Always ensure the product is mixed correctly, you can find a guide to preparing syrups here
Keep pre-mixed syrup in a refrigerator to keep it cold so that it freezes down faster
Ensure the timer is set correctly, you can find a timer set up guide here
Keep at least 40 cm of clear space on both sides
If the straw stands up straight in the middle of the cup you've usually got good slush
Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support team by submitting a ticket through our website at the link below: