The image below shows a Faby machine:
Often caused by:
- Worn dispense tap seal
- Very high humidity causing heavy condensation on tanks
- Worn spiral shaft seal
Quick checks
- Check if the leak is coming from the dispense tap, if it is please submit a support ticket and we will assist you
- Check if product is dripping from drain tube by removing drip trays, if it is dripping from drain tube please submit a support ticket and we will assist you
Pro Tips:
Always ensure the product for a manual fill machine is mixed correctly, you can find a guide to preparing syrups here
Keep pre-mixed syrup for a manual fill machine in a refrigerator to keep it cold so that it freezes down faster
For a bag in box machine ensure the bag in box is connected correctly, you can find a guide here
Ensure the timer is set correctly, you can find a timer set up guide here
Keep at least 40 cm of clear space on both sides
If the straw stands up straight in the middle of the cup you've usually got good slush
Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support team by submitting a ticket through our website at the link below: