The image below shows an iPro machine:
Often caused by:
- Plug issue
- Power not switched on at wall socket or freezer switch
- Fuse may have blown in 13 AMP plug
Quick checks:
- Check plug and push into freezer socket
- Check 13 AMP plug is plugged into wall socket and switched on
- Check freezer power switched on
- If you are still experiencing an issue please submit a support ticket and we will assist you
Pro Tips
Always ensure the product is mixed correctly, you can find a guide to preparing syrups here
Keep pre-mixed syrup in a refrigerator to keep it cold so that it freezes down faster
Ensure the timer is set correctly, you can find a timer set up guide here
Keep at least 40 cm of clear space on both sides
If the straw stands up straight in the middle of the cup you've usually got good slush
Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support team
Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support team by submitting a ticket through our website at the link below: