A G3 machine is as shown in the image below, the machine has a screen:
A G2 machine is as shown in the image below, the machine has a lid:
Often caused by:
- Gear-motor not working
- Refrigeration Gas Valve Coil not working
- A broken spiral
- Faulty gear-motor microswitch
Quick checks:
- Check the switch for the side not freezing is switched on and the spiral is turning
- Check the filter is clean (located at the back of the machine, you can find a guide to cleaning the filter here)
- Check spiral is not broken
- If no issues are found please submit a support ticket and we will assist you
- Check there is adequate ventilation all around the machine