The image below shows a Faby machine:
Often caused by:
- Insufficient clear space around the machine
- The product not being mixed correctly
- Condenser filter requires cleaning
Quick checks:
- Clear air vents of obstructions
- Clean filter and allow 1 hour for product to freeze down
- Allow 40cm either side of freezer for ventilation
- Make sure the timer is set up correctly, you can find a timer set up guide here
- If you are still experiencing an issue please submit a support ticket and we will assist you
Pro Tips
Always ensure the product for a manual fill machine is mixed correctly, you can find a guide to preparing syrups here
Keep pre-mixed syrup for a manual fill machine in a refrigerator to keep it cold so that it freezes down faster
For a bag in box machine ensure the bag in box is connected correctly, you can find a guide here
Ensure the timer is set correctly, you can find a timer set up guide here
Keep at least 40 cm of clear space on both sides
If the straw stands up straight in the middle of the cup you've usually got good slush
Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support team by submitting a ticket through our website at the link below: