A G3 machine is as shown in the image below, the machine has a screen:
A G2 machine is as shown in the image below, the machine has a lid:
Often caused by:
- Condensation dripping from tanks
- A crack in the tank
- A worn seal on the spiral blade
- A worn seal on dispensing tap
Quick checks:
- Check if it is product or just condensation in the drip tray
- Check the tank has no crack
- Check if there is a seal fitted on the front of the spiral blade
- Check tap is not dripping product constantly
- If you are still experiencing an issue please submit a support ticket and we will assist you