A G3 machine is as shown in the image below, the machine has a screen:
A G2 machine is as shown in the image below, the machine has a lid:
Often caused by:
- The product falling below the minimum line in the tank
- Timer set incorrectly, freezing for 24hrs constantly and low sales
- Incorrect syrup being used
- Bag in box fitted incorrectly not allowing enough syrup to mix with water before entering the tank
Quick checks:
-
- Ensure the product is not below the minimum fill line
- Check the timer is set correctly, you can find a timer set up guide here
- Check the correct bag in box syrup is being used
- Check the bag in box syrup is fitted correctly - if the bag connector is not fully screwed in more water will be dispensed into the tank making the product over freeze, you can find a guide to connecting the bag in box here