The image below shows a Faby machine:
Often caused by:
- Taps not being cleaned or serviced regularly
- Taps not re-assembled or lubricated properly
- Damaged dispensing valve o-rings
Quick checks:
Check seals and taps are properly fitted
Check seals and parts are properly lubricated
Check seals and parts for wear, check for any damage to the tap
If you are still experiencing an issue please submit a support ticket and we will assist you
Pro Tips:
Always ensure the product for a manual fill machine is mixed correctly, you can find a guide to preparing syrups here
Keep pre-mixed syrup for a manual fill machine in a refrigerator to keep it cold so that it freezes down faster
For a bag in box machine ensure the bag in box is connected correctly, you can find a guide here
Ensure the timer is set correctly, you can find a timer set up guide here
Keep at least 40 cm of clear space on both sides
If the straw stands up straight in the middle of the cup you've usually got good slush
Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support team by submitting a ticket through our website at the link below: