A G2 machine is as shown in the image below, the machine has a lid:
Often caused by:
- The machine not plugged into a 13amp mains socket and switched on
- A burnt out bulb
Quick checks:
- Check the machine is plugged in and switched on
- Check both stir and freeze switches are switched on and spirals are turning
If the bulb has burnt out please submit a support ticket and we will assist you