A G3 machine is as shown in the image below, the machine has a screen:
A G2 machine is as shown in the image below, the machine has a lid:
Often caused by:
- The machine not being plugged to mains socket or switched on
- An empty or incorrectly connected bag in box
- The level probes being covered
Quick checks:
- Check the machine is plugged into the mains socket and switched on
- Check the bag in box syrup is full and connected correctly, you can find a guide to this here
- Check the C02 supply is on and contents gauge is in the green and not red
- Check water supply is on
- Check level probes are not covered
- Check if there are two red lights lit above each tanks, if there are not please submit a support ticket and we will be able to assist you
- Check the chiller is switched on to recirculate soda water to the machine
- Reset the machine by turning it off at the mains plug and waiting 5 seconds before turning it back on
- If you are still experiencing an issue please submit a support ticket and we will assist you